Analysis of the Influence of Human Resources on Employee Performance in Supporting Preparation for the Implementation of the BPJS Kesehatan KRIS Policy at Bun Tangerang Hospital
Keywords:
Human Resources, Employee Performance, KRIS BPJS Health, Hospital, Multiple Linear RegressionAbstract
Background: The implementation of the BPJS Health Standard Inpatient Class (KRIS) policy requires optimal human resource readiness, in which employee performance is a key factor in its success. This study aims to analyse the influence of human resource factors, including knowledge, communication effectiveness, perception, work motivation, and attitude towards employee performance in supporting the preparation for the implementation of the BPJS Health KRIS policy at Bun Hospital in Tangerang.
Method: The study used a quantitative approach with a cross-sectional design and multiple linear regression analysis. The study population consisted of all Bun Hospital employees using total sampling technique. Data were collected through a Likert scale questionnaire and 145 respondents who met the criteria were obtained. Data analysis was performed using validity, reliability, normality, linearity, multicollinearity, heteroscedasticity, t-test, F-test, and coefficient of determination tests.
Results: The results of the study showed that all instruments were valid and reliable. Bivariate analysis showed a significant positive relationship between all independent variables and employee performance. The t-test proved that knowledge, communication, perception, motivation, and attitude had a significant effect on employee performance. The F test showed a significant simultaneous effect with a coefficient of determination (R²) of 0.337, meaning that 33.7% of the variation in employee performance is explained by the five independent variables. Knowledge is the dominant factor influencing performance.
Conclusion: knowledge, communication, perception, motivation, and attitude, both partially and simultaneously, have a significant effect on employee performance in supporting the preparation for the implementation of the KRIS BPJS Kesehatan policy at Bun Tangerang Hospital. Hospital management needs to optimise these factors through continuous training, improved communication, increased motivation, and the formation of positive employee attitudes.
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