Implementation of the Administrative Sanctions Imposition Program for Participants of the Bengkulu City Social Security Administration Agency (BPJS) for Employment

Abstract

Background: Many BPJS Ketenagakerjaan participants in Bengkulu City are in arrears on their contributions due to misunderstanding, negligence, or administrative non-compliance, such as late reporting of employee data. This situation disrupts the continuity of the social security program. In accordance with Government Regulation No. 86/2013, participants who violate the program are subject to administrative sanctions in the form of written warnings, fines, and termination of services.

Methods: Descriptive qualitative research with four informants at the Bengkulu City BPJS Ketenagakerjaan office. Data collection was conducted through observation, interviews, and documentation in June 2024. Data analysis adopted the Miles & Huberman model (reduction, presentation, conclusion drawing) with the theoretical framework of Donal S. Van Meter and Carl E. Van Horn, which encompasses five dimensions of implementation.

Results: The implementation of sanctions under PP No. 86/2013 was effective. Human resources were supported by a workforce predominantly with college degrees. Complete infrastructure with 25 computers and 24 printers. Effective communication through outreach, mass media, email, and the website. Change agents demonstrate strong leadership and adaptive skills. Employee disposition is very positive towards the new policy. The majority of participants who violated the policy received only a written warning because the sanction process was not complicated.

Conclusion: 1) Administrative sanctions are implemented in accordance with Government Regulation No. 86/2013, with the primary cause of payment failure indicating a lack of participant awareness. 2) The process involves issuing two written warnings before imposing a fine. 3) Sanctions aim to increase compliance and ensure the sustainability and stability of the social security program.